Complaints

Complaints to ACFID

AMF-Cufa is a member of the Australian Council for International Development (ACFID) and committed to full adherence to the ACFID Code of Conduct. Complaints against signatory agencies may be initiated by any member of the public through ACFID’s Code of Conduct Complaints Handling Process via their website at www.acfid.asn.au, by email at code@acfid.asn.au or by telephone on 02 6281 9220.

Complaints to DFAT

The Australian Government Department of Foreign Affairs and Trade (DFAT) requires AMF-Cufa representatives to immediately report any suspected or alleged instances of child abuse, exploitation, harm or non-compliance to the Conduct and Ethics Unit.

Reports must be submitted by emailing the Child Incident Notification Form to childprotection@dfat.gov.au.

Any suspected or alleged instances of sexual exploitation, abuse or harassment (SEAH) must be reported to DFAT by emailing the SEAH Incident Notification Form to seah.reports@dfat.gov.au.

Any suspected or alleged instances of fraud and corruption must be reported to DFAT by emailing at fraud.corruption@dfat.gov.au or submitting the Suspected or Detected External Fraud/Corruption Referral Form on their website.

Reports may also be made by members of the public or community stakeholders.

Our Commitment

At AMF-Cufa, we are committed to being responsive to the needs of our employees, stakeholders, and communities and individuals we engage in the field.

We take all complaints, comments and feedback regarding our performance seriously and strive to uphold transparency and accountability in everything we do. Our Complaints Handling Policy and Whistle-blowing Policy have been developed with these principles in mind.

We ensure a fair and accessible complaints process and do not discriminate against any individual who raises a concern regardless of age, sex, gender, nationality or background. All staff and stakeholders are encouraged to share their perspectives with confidence that their concerns will be handled fairly, respectfully and in confidence. This includes concerns relating to safeguarding, Sexual Exploitation, Abuse and Harassment (SEAH), discrimination or any other workplace or program-related issues.

CONNECT

Subscribe Now!

Subscribe on LinkedIn to get latest updates on our work.